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Meeting Maker Migration completed New
Meeting Maker Migration
Last day to order software for Fiscal Year 2007 - 2008 is June 12, 2008
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PM @ PSU June 10 2008
PM @ PSU May 13 2008
OIT Training Schedule
Spring 2008
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You can access your network drives (H: and I:) from off-campus. Click here to find out how.


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General
Front Desk Student Policies  
Information about PSU Servers  
Notifying users about service down time.  
Phones - instructions for Staff Phones and Frontdesk  
Refer all support issues at the College of Engineering and Computer Science (CECS) to their support line 5-5420.  
Resources for Servicing Macs on Campus Mac OS
RT Keywords  
Student organization support  
General
Map Network Drive for Crisp  
Guidelines and Policies
Student malware service sign-up and cleaning procedures  
 
Accounts
Account Deactivations  
Account Reactivations  
Requesting file restores  
 
Active Directory
AD Computer Naming Conventions part 1  
Clarification of Department Share Paths (direct link)  
Guidelines and Policies
Active Directory Standards and Guidelines for Campus Administrators (direct link)  
Mac OS
ADmitMac 1.1.1 restrictions when granting local Mac OS X administrator rights to an AD group. Mac OS
Cannot open a Mac OS file in Windows if the file name ends with a space Mac OSWindows
Granting local administrator rights to people using Mac OS X computers with ADmitMac. Mac OS
Installing ADmitMac 1.1.1 for PSU Mac OS
Installing the DAVE client for PSU Mac OS
Mac OS X 10.4 Tiger Active Directory Configuration Mac OS
Uninstalling the Novell client in Mac OS Mac OS
Network Storage
Off Campus server addresses. (direct link) All
Windows
Windows XP Professional Fast Logon Windows
 
Banner
Configuring Tere Term connection to Modi Windows
 
Email Software
Outlook Express - backing up and restoring the Blocked Senders List and Other Mail rules (direct link) Windows
 
Front Desk
Checking User Support Services Voicemail  
Guidelines and Policies
Customer Escalation Protocol  
Escalation Staff Schedule  
Stats
October 2004 Help Desk Survey Summary  
 
Getting Started
Software
Websurveyor Mailing List  
 
GQL and BI-Query
Install/Upgrade BI/Query 8.5.1 with Oracle 9.2 for Faculty/Staff  
Installing GQL 3.3.3 (16-bit) PC for Windows 95 or NT Windows
Installing GQL for Mac OS Mac OS
 
Hardware
How to Contact Dell Gold Support for Optiplex GX260  
 
Imaging
RIS Image naming standards Windows
Mac OS
NetBoot Services Mac OS
 
Mac OS
Software
Information about Apple Updaters for Mac OS X Mac OS
Mac OS Error Codes Mac OS
 
Printers and Printing
Windows Print Queues and Mac/Linux printing  
General
LPR Command Reference All
LPR Print queues - determining IP address  
 
Request Tracker
Guidelines and Policies
RT Searching Tips All
 
ResNet
How to clear MAC addresses in IPDB All
 
Secure Shell (SSH)
Setting up key mappings for Benefactor Windows
 
Software
Installing the Altiris Client Mac OS
Setup
Installing Matlab Windows
Microsoft Office Removal/Re-Installation due to WSUS Update Failure Windows
Using R packages Unix
 
Students
Converting Pegasus Mail to Odin (IMAP) Mail Mac OSWindows
Restoring the "dot" files in a user's Odin home directory Unix
 
Unix
Determining the forwarding address for an email alias Unix
 
Video Services
Content
PSU Video Channel info  
 
Virus Alerts
Mac OS
Malware called MacOS.Renepo.B threatens Mac OS X computers  
Virus Fixes
Removal Instructions for Sens.Trojan Windows
Removal Instructions for W32.esbot.A Windows
W32.Spybot.NLX removal  
 
VNC
Installing VNC for Windows 2000 and XP Windows
Using VNC to Remotely Access a Computer  
 
Web Pages
Creating a MySQL database  
 
WebCT Faculty
WebCT - Accessing Graded Assignments  
 
WebCT Student
WebCT - Accessing My Grades  
WebCT - Change Password  
WebCT - Logging In  
WebCT - Logging Out  
WebCT - Submitting Assignments  
When attempting to log on to WebCT the user is asked to enter a user name and password again and again. All
 
Windows
Windows Vista - "run as" Administrator prompt  
Windows Vista - Windows Server 2003 admin pack issue  
Hardware
Contacting Dell technical support Windows
How to Use the Fdisk Tool and the Format Tool to Partition or Repartition a Hard Disk (direct link)  
Installing Network Card Win9x Windows
Minimum System Requirements for Windows Vista  
Removing Non-DOS Partitions with Debug (direct link) Windows
OS
Background Intelligent Transfer Service ( BITS ) fails to start - WSUS Failures Windows
What do to before and after individual PC imaging Windows
Software
How to suppress the Windows Tour prompt in Windows XP Windows
How to turn off self-rebooting for Windows XP fatal system errors Windows
Offline NT Password Editor Windows
Update
Error 0x80190194 Is Logged in the Windows Update.log File Windows
Sample client Windows Update.log file  
  



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