How-to - User Support Services

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	How-to

General
Active Directory
Avaya Message Manager
Banner
Dial-up and PPP
Documentation
Email Accounts
Email Software
Event Management System (EMS)
FTP
Hardware
Mac OS
Mailman
Mathcad
Meeting Maker
Microsoft
MyPSU

Netscape
Norton
Personal Purchase
Printers and Printing
PSU Computer Accounts
Remote Desktop
ResNet
Software
Telecom
Unix
Virus Alerts
VPN Client
Web Pages
Webmail
Windows
Wireless Networking

Search for Articles

General

Searching the OIT User Support Services Knowledge Base
Simple Rules for Safe Computing


Active Directory

Mac OS
How can I access my network drives (H:, I:) on Mac OS X (off campus or on campus)?


Avaya Message Manager

Avaya Message Manager manual (direct link)
Installing Avaya Message Manager


Banner

Changing your Banner password
Enabling the F9 and F10 function keys in Internet Native Banner (INB) on Mac OS X versions 10.3 and 10.4
Installing Java 1.6 update 2 for Windows
Requesting a Banner account	All
Setting up Internet Native Banner 7 (INB) for Mac OS


Dial-up and PPP

Information about the faculty/staff dial up line
Mac OS
Configuring PSU dial-up networking for Mac OS 7
Configuring PSU dial-up networking for Mac OS 8 and 9
Configuring PSU dial-up networking for Mac OS X
Windows
Configuring PSU dial-up networking for Windows 2000
Configuring PSU dial-up networking for Windows 95
Configuring PSU dial-up networking for Windows 98
Configuring PSU dial-up networking for Windows ME
Configuring PSU dial-up networking for Windows XP


Documentation

Software
How do I change the ArcGIS license server?
How do I change the license server for ERDAS Imagine 9.1?


Email Accounts

General
How to activate Spam Assassin spam filtering on your PSU mail account	All
How to forward email from your PSU Computer Account


Email Software

Creating a signature in Thunderbird
Deleting and Detaching Attachments in Thunderbird	All
Updating Email IMAP settings	All
Updating IMAP settings for Mac Mail
Updating IMAP settings for Netscape Mail
Updating IMAP settings for Outlook
Updating IMAP settings for Thunderbird
Setup
Configuring Eudora 6.1 for Windows to use SMTP Authentication
Configuring Eudora 6.1 or 6.2 for MacOS to use SMTP Authentication
Configuring Eudora 6.2 for Windows to use SMTP Authorization
Configuring Mail for Mac OS 10.3 for PSU Email
Configuring Mail for Mac OS 10.4 for PSU Email
Configuring Mail for Mac OS X for PSU Email
Configuring Mail in MacOS X to use SMTP Authentication
Configuring Microsoft Entourage (or Outlook Express) Macintosh to use SMTP Authentication
Configuring Microsoft Outlook 2002 or 2003 to use SMTP Authentication
Configuring Microsoft Outlook Express to use SMTP Authentication
Configuring Mozilla, Mozilla Thunderbird, and Netscape 7.2 to use SMTP Authentication
Configuring Netscape 4.7x to use SMTP Authentication
Configuring Netscape 7.2 for Windows for PSU Email
Configuring Netscape Messenger 7.0 or 7.1 to use SMTP Authentication
Configuring Outlook 2003 for Windows for PSU Email
Configuring Outlook Express 6 for Windows for PSU Email
Configuring Pegasus 4.x to Use SMTP Authentication
Configuring PSU Thunderbird for Mac OS X for PSU Email
Configuring PSU Thunderbird for Windows for PSU Email
Configuring Thunderbird (Standard) for Mac OS X for PSU Email
Configuring Thunderbird (Standard) for Windows for PSU Email
PSU Email Settings (Advanced Users)	All


Event Management System (EMS)

Installing EMS 3.0 (direct link)


FTP

Transferring web page files to your PSU Computer Account using Ws_ftp for Windows
Using Fetch for Mac OS
Using FTP under Windows
General
Using FTP (File Transfer Protocol)	All


Hardware

Hardware
Cleaning LCD displays	All


Mac OS

Mac OS X 10.4 Tiger Application Compatibility List (direct link)
Software
Finding Apple software for older products (direct link)


Mailman

Adding Subscribers to a Mailman Mailing List	All
Advertising a Mailman Mailing List	All
Approving a Moderated Message for a Mailman mailing list	All
Configuring an Announce-Only Mailman Mailing List	All
Controlling Subscriptions to a Mailman Mailing List	All
Mailman - How to add an Administrator/Moderator to your listserv
Requesting a New Mailman Mailing List	All
Subscribing and Unsubscribing to a Mailman Mailing List Via Email	All
Turning Off Moderation for Specific Subscribers of a Mailman Mailing List	All
Turning on Moderation for a Mailman Mailing List


Mathcad

Installing Mathcad 11


Meeting Maker

Installing Meeting Maker 8.5 for Mac
Installing Meeting Maker 8.5 for Windows
Meeting Maker 8.5 FAQ (direct link)
Meeting Maker 8.5 Getting Started Guide (direct link)
Meeting Maker 8.5 Quick Reference (direct link)


Microsoft

Setup
How can I open documents created by Microsoft Office 2007 using Office 2003?
Update
Daylight saving time changes in 2007 and Microsoft Office Outlook
Windows
How to Install Access 97 and Access 2000 on the Same Computer (direct link)
Installing Office 2000 Professional for Windows


MyPSU

Customizing your Layout
Joining a Group


Netscape

Making a Netscape Messenger desktop shortcut to open a user's email.
Netscape Messenger - Setting up a Signature


Norton

Installing Norton AntiVirus for Win9.x/2000
Installing Symantec (Norton) Antivirus from Webmail
Installing the off-campus Symantec (Norton) Antivirus from the User Support Services Installer CD
Installing the on-campus Symantec (Norton) Antivirus from the User Suport Services Installer CD
Uninstalling Norton AntiVirus v7.6 for Mac


Personal Purchase

Computers and Peripherals
PSU Fac-Staff-Student Personal Purchase discount web site at Dell


Printers and Printing

How to add a printer in Windows XP
General
Finding the name of an LPR print queue	All
Mac OS
Setting up LPR printing for Mac OS 8.5 to OS 9.x
Setting up LPR printing in Mac OS X
Windows
Setting up LPR printing for Windows 95
Setting up LPR printing for Windows 98
Setting up LPR printing for Windows Me
Setting up LPR printing for Windows NT
Setting up LPR printing for Windows XP/2000


PSU Computer Accounts

Mac OS
Accessing PSU Computer Account Directories Off-Campus with Goliath - Mac OS Classic
Making your PSU Computer Account (Odin) home directory appear on the Mac OS X desktop
Windows
Accessing PSU Computer Account Directories Off-Campus - Windows 95, 98, and NT Users (direct link)
Accessing PSU Computer Account Directories Off-Campus using Windows
Mapping your PSU Computer Account (Odin) home directory to a drive letter in Windows


Remote Desktop

Setting up Remote Desktop to access your PSU computer from home


ResNet

ResNet 1 Information Sheet (direct link)
ResNet 2 Information Sheet (direct link)
Setting up an Internet connection with Windows 2000
Setting up an Internet connection with Windows 95/98
Setting up an Internet connection with Windows XP


Software

Virus Fixes
How to download McAfee software from webmail.pdx.edu
Installing McAfee Anti-virus
Removing Symantec Anti-virus using NoNav


Telecom

Find your NTS Coordinator (direct link)


Unix

How to use the vacation utility	Unix
Reading PSU messages from Odin's network menu	Unix


Virus Alerts

Update
New Symantec Antirvirus Client Available 9.03.1000


VPN Client

General
How to set up and use the PSU VPN client for Windows
Mac OS
How to set up and use the PSU VPN client for Mac OS X
Windows
Using the VPN Client for Windows to connect


Web Pages

How to override the PHP register_globals setting for your web site
Software
How to set up Dreamweaver for the PSU webspace.	All
How to set up Microsoft Expressions for the PSU webspace.


Webmail

Creating container folders to hold message folders.
How to turn on automatic checking for new mail.
Setting up a vacation rule with PSU Webmail


Windows

Determining your computer's name
How to determine your version of Windows
Keyboard Shortcuts for Windows (direct link)
Hardware
Running IDE drive diagnostics on black Dells.
Software
Configuring a TCP/IP Connection to the Internet Using Windows 95/98
Configuring TCP/IP Protocol
Utilities
How to Encrypt Windows Filesystems


Wireless Networking

Configuring the PSU VPN client for Wireless Clients
Configuring wireless networking through PSU's PubNet for Windows computers
Installing and configuring wireless networking for Mac OS 9 and older
Using an 'untested' wireless device on PubNet	All
Networking
Configuring wireless networking through PSU's PubNet for OS X

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